FAQ
General and FAQ
Frequently Asked Questions
FAQ – GENERAL
What is L’Juan?
L’Juan Cosmetics is a boutique fragrance and cosmetics brand specializing in premium Eau de Parfum and oil-based perfumes. Our products are inspired by creativity and harmony and are designed for exceptional longevity and projection.
Where is L’Juan located?
We are based at 129 Gascony Crescent, Bloemfontein, 9301, South Africa.
What makes your perfumes unique?
Our fragrances are crafted using a secret base intensifier for enhanced longevity and velvety smoothness, designed to last over five hours on the skin.
Are your perfumes alcohol-based or oil-based?
We offer both alcohol-based Eau de Parfum for greater projection and oil-based perfumes for those who prefer a more subtle fragrance experience.
What sizes are available for your perfumes?
Our perfumes come in 10 mL, 50 mL, and 100 mL sizes. We also offer a box set containing 3 x 10 mL bottles, ideal for gifting or sampling.
Are your fragrances long-lasting?
Our Eau de Parfum products are designed to last over five hours on the skin, thanks to our unique formulation and high-quality ingredients.
Are your products suitable for sensitive skin?
We use carefully selected ingredients to minimize the risk of irritation. However, we recommend conducting a patch test before using any new fragrance, especially if you have sensitive skin.
Do you offer samples?
Yes, we include complimentary samples with every shipment, allowing you to explore new fragrances with each order.
Ordering & Delivery
How can I place an order?
Orders can be placed directly through our eCommerce platform on the website. Simply browse our collections, add items to your cart, and proceed to checkout.
How long will my order take to arrive?
For South Africa, orders typically arrive within 3–5 business days. Depending on the destination, international shipping may take 7–14 business days.
What payment methods do you accept?
We accept all major credit cards, debit cards, and our website uses a secure online payment processor – PayFast.
Do you offer international shipping?
Yes, we ship internationally. Please see our Shipping & Returns page for details on more rates and delivery times.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We accept returns within 5 days of delivery.
How can I contact you for support?
You can reach us via email or by phone at 083 555 2622 . Alternatively, fill out the contact form on our website, and we will respond promptly.
Can I find your products in retail stores?
Currently, our products are exclusively available through our website to ensure premium quality and direct customer care.